Anti-Virus & Malware Protection

Catching a computer virus is bad news for everyone involved, especially at the office. Infected computers can slow to a crawl or just crash, leading to reduced productivity and potential data loss. Even worse, they could seem to operate normally while silently spreading the infection.

This is why having a reliable Anti-Virus solution is absolutely necessary to keep a computer healthy. Our Anti-Virus solution is powerful and fast, keeping your computers secure without slowing down your business. We monitor your computers in real time, checking for threats whenever your computer is on, not just during time-consuming system scans. If a problem is found, our system sends an instant alert to CyberKnights HQ for further review, even if the problem was already fixed automatically. We'll even let you know how many viruses you didn't catch each month.

Backup & Restore

Have you ever wondered what you would do if all your critical data disappeared without warning? Accounting information, customer contacts, everything stored on your computer is gone. How would that affect your daily business?

With our Data Backup solution, you don't have to worry about losing critical data. If a computer crashes and you lose everything, or if an important spreadsheet turns up missing, we can have a recent version restored and in your hands within hours so you can get back to business. All you have to do is tell us which files are important to you. Those files will be backed up regularly to a secure off-site location. The process is completely automated - whenever you're not working on your computer, it's backing up your data. Simple as that. Not sure which files to back up? We can help you determine that, too.

Misc statistics - According to a study published by Google, the average failure rate of a hard drives within the first three months of their use is 3% -- after 2 years of use that failure rate jumps to 8%.

Monitoring & Reporting

All of our services are more than just the software we run or the systems we set up. We, the CyberKnights, are the services. We monitor your systems health and performance every day. If you're computer hasn't backed up files as expected, we'll call you and take care of it. If you receive an email with a virus attached, we'll call you and let you know it's been taken care of. That's what we do - take care of I.T. so you don't have to.

Equipment Exchange

Even with the best preventative maintenance practices, occasionally computer equipment can simply break. Whether it’s water damage or just a lemon from the factory, the unexpected downtime and costs that come with sudden computer failure can seriously damage your business. If you are a professional that cannot afford to be without your computer while waiting for repairs, our Equipment Exchange program is for you. We will exchange your hardware immediately with a comparable replacement so you can keep your working while your hardware is repaired. If repair to your original hardware is possible, you only pay for the cost of replaced components – there is no additional charge for labor or diagnostics. Please contact us for further details.

Phone Support

Remember that major problem that ruined your day that the on-site technician fixed in 5 seconds? No more. With our Phone and Remote Support, a single phone call gets minor or major problems on the fast track to resolution. Our techs can share your desktop, see the problem, and start fixing things immediately without having to schedule an on-site visit first.

On-Site Support

If a problem can’t be diagnosed and fixed over the phone, our dedicated on-site technicians can visit you directly to get things running. All of our technicians carry an arsenal of items to fix nearly any conceivable problem. Dead power supply? Failed cooling fan? Hard drive crash? Monitor out? These common parts will stop your productive work day; keeping these parts nearby allows immediate fixes to get you working now and not later.